Cancellation
We accept order cancellation before a product is shipped or produced. An eligible cancelled order receives a full refund. Once an item has shipped, please use the return process below.
For an unshipped order affected by a shipment delay, you may cancel as described in our Shipping Policy.
14-day return requests
You may apply for a return within 14 days after receiving the product. The item must be unused, in the same condition in which you received it, and in its original packaging. A receipt or other proof of purchase is required.
Contact customer service before returning an item to obtain return instructions and the return address. Do not send your purchase directly to the manufacturer.
No restocking fee is charged. Customers will only be charged once at most for shipping costs, including returns.
If an item arrives damaged, defective, or different from your order, contact us with your order number and a description of the issue.
Refunds
After receiving and inspecting your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Payment-provider processing time can vary.
Late or missing refunds
Check the original payment account and contact your payment provider about its processing time. If you still cannot locate your refund, contact us with your order number.
Contact
Email: support@ridgepick.shop
Business address: 316 Sourwood Court, Millersville, Maryland 21108, United States.